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Troubleshooting Guide
What are the supported wireless cards for PCs and Macintosh models?
Most wireless cards work with the UCSF wireless network. Please read the setup instructions carefully, ensuring that the correct drivers are installed before you try to connect to the UCSF wireless network. A variety of wireless cards are available at the UCSF Technology Store on the I-level of the Millberry Union.
I cannot connect using my Linksys WPC11 wireless card.
Older Linksys cards are known to be problematic in the Library's network environment. Users have reported problems specifically with the Linksys WPC11 cards. A variety of wireless cards are available at the UCSF Technology Store on the I-level of the Millberry Union.
How do I set my SSID so I can connect via wireless?
Please set the network SSID to "UCSF." Most wireless devices include a configuration utility which is active in the System Tray in Windows (usually located next to the time display in the bottom right-hand corner of your screen) or in the Menu Bar in Mac OS (usually located next to the time display in the upper right-hand corner of your screen).
Do I need to check the box for Data Encryption (WEP Enabled)?
The UCSF network is an open network which authenticates users via hardware MAC address registered in your GALEN account. The UCSF network does not use Data Encryption or password authentication. If you are having problems connecting make sure you have unchecked any boxes for Data Encryption and that the network type is set to "Open".