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Troubleshoot Toolbars
PURPOSE
Get information on issues that may arise when using GALEN Toolbars (beta).
 
 
Admin Rights Necessary to Install IE Toolbars
It is necessary to have Administrative rights in order to install the IE toolbars. If you are having trouble installing a toolbar, check to see that you have Administrative rights on the computer you are using.
 
Alert Window Pops Up Repeatedly
Versions of the toolbars that were available on October 2-3, 2007, have a bug that causes an alert window to repeatedly appear. In response, we reinstated the previous versions of the toolbars.
If you are experiencing problems, please uninstall your current toolbar. Then reinstall the toolbar.
We apologize for the inconvenience.
 
Internet Explorer 7 Compatibility
Older versions of the GALEN Toolbar and Clinician's Toolbar are not compatible with Internet Explorer 7. Toolbar versions 1.8+ are compatible.
If you are using IE 7 with a UCSF Library Toolbar and notice your browser freezing or closing, you should upgrade to the latest toolbar.
  • -  First, uninstall any existing library toolbars:
  • Uninstall button at right of toolbar
  • -  An older toolbar may be hidden. Look for hidden toolbars under the Tools menu. Check any hidden UCSF Library toolbars to display them, then uninstall:
  • IE Tools menu
  • Install a current toolbar for Internet Explorer.
 
Uninstalling Toolbars
Uninstall IE Toolbars by clicking the “Uninstall” button on the toolbar.
You can easily uninstall Firefox Toolbars by going to Tools -> Add Ons.
 
VPN Access with Toolbars
Use the Network Connect option of VPN@UCSF Services when using your Toolbar off campus.
 
Need More Help?
Please contact us if this page does not answer your questions.
 
 
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Last updated: 17 March 2008 | ©2008 The Regents of the University of California
 
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