ILC Frequently Asked Questions




INSIDE COMPUTER LABS & CLASSROOMS

	Labs

	-	ILC Library

	-	ILC South

	-	ILC Mission Bay

	Classrooms

	-	ILC Library: Windows

	-	ILC South: Web-Based

	-	ILC Mission Bay

	-	Presentation Room

HELP & HOW-TO

Ask a Question About the ILC

SEE ALSO

Set up a GALEN Account

Set up Laptop for Wireless

Loaner Laptops

Library Printing Service

Library Classes

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GALEN Home > Education & Technology > Computer Labs & Classrooms > ILC Frequently Asked Questions

ILC Frequently Asked Questions (FAQ)

PURPOSE

Frequently asked questions about computer labs and classrooms.

For more assistance, please stop by the ILC Library (CL231), the ILC South in Medical Sciences (S166), or the Mission Bay Community Center (CC151). Otherwise, feel free to contact us.

Questions

	Access


	The door is locked. How do I get access? How do I log into ILC lab computers? How do I access library resources from home? I'm having a problem with my mail@UCSF account. Whom do I contact? How do I create a wiki space or get a wiki@ucsf account?

	Center for Instructional Technology (CIT)


	Where is the CIT located? Where is WebCT online course information? Where can I find information about Podcasting?

	GALEN Accounts


	Where can I create, view/modify, or renew my GALEN Account? How do I connect my laptop to the Library's wireless network? Where can I find out more about GALEN Accounts?

	Printing


	What kinds of printing services are available? How do I add money to my account? Where can I go to print on special paper?

	Remote Access


	Where do I go to access UCSF VPN remote services? How do I get remote access to UCSF Library Resources?

	Software


	How do I purchase a software license with Research Software Licensing? What other UCSF software license agreements are available? (not RSL)

	Other Resources


	Where are the Office of Admission and Registrar On-Line Services? Where can I find the UCSF Faculty & Staff directory online? I need to recycle some computer equipment, where can I go?

Answers



	I'm having a problem with my mail@UCSF account. Whom do I contact?

	Call the Office of Academic & Administrative Information Systems (OAAIS) Customer Support at (415) 514-4100 Option 2. They will reset your password for you. Once a password is established, please ceate a profile using their web based Password Reset Tool. Creating this account will allow you to reset your password online. [back to top]



	How do I log into ILC lab computers?

	An active GALEN Account is required and one is automatically created for students (use SAA UserID and PIN). Faculty and Staff must create an account with their UCSF 9-digit Employee ID. General public, non-UCSF students and non-UCSF researchers do not have access. Students must renew their GALEN Account annually. If you are unable to log into ILC computers after October 1, you may need to renew your GALEN Account. [back to top]



	The door is locked. How do I get access?

	The ILC labs are locked after business hours and on weekends. Simply use your UCSF ID to unlock the door. An access code is no longer required. If you have been issued a new card because your UCSF ID was lost or stolen, only the new card will work with the door ID Card readers. Please contact the UCSF Police for any ID card access-related issues: (415) 476-1414. Only UCSF students, faculty and clinical residents and fellows have access privileges to S165. [back to top]



	Where is the CIT located?

	The CIT is located in CL229A of the UCSF Library & Center for Knowledge Management. The CIT Lab is open to registered users. [back to top]



	I have a question. Who can help me?

	ILC staff are available to assist you from 9am to 6pm every University business day. Technicians are located in the ILC Library, CL231, and in the Medical Sciences Building, S166 (across from lab). You may use our contact form at any time. [back to top]



	What kinds of printing services are available?

	The Library Printing Service provides laser printing for a fee. All ILC computers are configured to print. You will need to login to your GALEN account and add money in order to print to any ILC printers. Single-sided color printing is available to UCSF students, faculty, and staff in the Library ILC only. [back to top]



	Where can I go to print on special paper?

	The UCSF Technology Store can copy to a variety of media. Please do not attempt to print on anything other than the plain white paper provided by the ILC. Other materials, including letterhead, may cause mechanical failures. [back to top]

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